Forward Deployed Engineering
Atinix, your Forward Deployed Engineer
Embedded in your operation. Building in production. Implementing AI flows that scale.
Years operating on Twilio
Communications orchestrated
Interactions automated
01
What the market now calls FDE, we call operating
Atinix has been working this way for over a decade, inside commercial, customer service, back office, data, marketing, and automation processes. We didn't adapt our model to the AI moment. The AI moment came along to validate a model we already had.
We were born as Twilio customers, not external integrators. We build, operate, and optimize solutions that today drive millions of interactions, with our own team working inside the client's process, whether it's commercial, customer service, back office, conversational, data, or marketing, not observing it from the outside.
02
Why embedded experience matters more now than before
Any team can connect an API. Few can sit inside a real business process, commercial, customer service, back office, or data, with legacy systems, compliance rules, and an operations team that already survived a failed AI pilot, and walk out with something that actually runs in production.
That's the scarce skill right now. The industry has already priced it: Forward Deployed Engineering roles at the leading AI labs are among the best-paid technical positions on the market today, precisely because they combine technical depth with the ability to operate inside the real complexity of any area of a company.
Atinix isn't learning that skill now. We built it operating on Twilio for over ten years, across commercial, customer service, back office, conversational, and data processes, before the term existed.
Four steps, zero improvisation
[01]
Operational mapping
We analyze current workflows, existing systems, and benchmark KPIs before proposing any solution. We don't show up with a predefined architecture.
[02]
Architecture and processes
We define the technical architecture and ideal processes with success metrics agreed upon at the start, not at the end.
[03]
Embedded iterative build
We develop in sprints with continuous reviews, inside the client's process, whether it's commercial, customer service, back office, or data, not in an isolated environment.
[04]
Production testing and continuity
We validate under real operating conditions, certify the deliverables, and stay after go-live so the process keeps running.
03
Numbers that matter to your business
Our implementations are measured by tangible operational results: cost reduction, real automation, and documented conversions, whether the process is commercial, customer service, back office, or data.
–45%
Reduction in operational costs across documented implementations
Interactions handled without human intervention
Documented increase in lead conversion
Reference case
Higher education
+1M
Communications orchestrated to over 80,000 unique prospects
Reduction in CRM platform costs by migrating to the integrated solution
Of commercial communications automated via WhatsApp, AI voice, and email
"We automated all of our commercial communications while maintaining the quality of service our prospects expect."
04
What we build together, from the inside
From initial mapping to go-live and ongoing support.
We get involved in the entire operation of the company, commercial, customer service, back office, data, or marketing, not just in configuring a tool.
In every one of these, the Atinix team works embedded in the process, whatever the area of the company, not as an external vendor delivering a closed package.
Contact Center on Twilio Flex
Full Twilio Flex implementation: dialing engine, lead distribution, IVR, omnichannel integration, and supervisor reporting.
Conversational AI Agents
Design and deployment of agents that engage, qualify, and escalate to humans at any point of contact: sales, service, or support. Voice, WhatsApp, and chat with integrated business logic.
CRM and CDP Integrations
Bidirectional connection with HubSpot, Salesforce, Zendesk, and Segment. Data synchronization, workflow automation, and unified customer visibility.
Campaign Automation
Multichannel outbound flows with business rules, smart retries, and real-time reporting. WhatsApp, email, SMS/RCS, and calls.
Custom Development
Custom features built on the Twilio stack: personalized widgets, specific connectors, business logic, and operational dashboards for any area of the company.
Ongoing Support & Optimization
Post go-live support, performance monitoring, operational adjustments, and team training. We don't disappear after delivery.
05
Deep mastery of the ecosystem
We operate in production with Twilio's full portfolio, including its most advanced AI products. We don't just integrate—we architect.
That depth allows us to design robust solutions from day one and anticipate problems before they arise, in any process across the company, the same condition that today separates a Forward Deployed Engineer from a traditional integrator.
Ready to work with the team that was doing this before it had a name?
Tell us about your challenge, in any area of your company. We assess the scope with no commitment.
Or email us at